Privacy Policy

Last Updated: 23.07.2026

1. Introduction

At Solio Analytics AS, we value your privacy and are committed to keeping your personal data secure. This Privacy Policy explains how we handle your information and what rights you have. We have kept it as clear and straightforward as possible. If you have any questions, please feel free to reach out.

Solio Analytics AS (referred to as "we", "our", or "us" in this policy) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and the California Privacy Rights Act (CPRA).

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our services.

2. Data We Collect

We collect and process the following types of personal data:

  • Account Information: Name, email address, and Google login credentials.
  • Usage & Interaction Data: Interactions with platform features, including planning tools, solvers, gamification modules, button clicks such as "Solve", and content edits such as minute changes. We also collect the timing and frequency of use.
  • Subscription & Billing Data: We use Stripe to process payments. We do not store full payment details on our systems, but we may retain billing related metadata, such as your payment status, subscription tier, and transaction ID.
  • Behavioural Analytics: Interactions with premium or locked features, including subscription upgrade clicks, feature interest tracking, and whether users proceed with upgrades.
  • Technical Data: IP addresses, browser types, device information, operating systems, and referring URLs.
  • Platform Specific Data: We only access public Fantasy Premier League (FPL) data synced by users, such as team selections and transfers.

3. How We Use Your Data

We process personal data for the following purposes:

  • To operate, maintain, and secure the Solio platform.
  • To analyse how users interact with tools and features, including solvers, planning workflows, or gamified elements.
  • To inform future feature development and understand interest in subscription tiers.
  • To generate anonymised or aggregated insights for blog content, podcast segments, and social media updates.
  • To detect fraudulent behaviour, secure the platform, and enforce our Terms of Service.
  • To comply with legal, tax, and operational obligations.

4. Legal Basis for Processing (GDPR Compliance)

Under the GDPR and UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: Where you have given explicit consent, such as opting in to marketing emails.
  • Contractual Necessity: When processing is necessary to fulfil our service obligations to you.
  • Legitimate Interests: When processing is required for business operations without overriding your fundamental privacy rights.
  • Legal Obligation: When required to comply with statutory laws and regulations.

5. How We Share Your Data

We do not sell your personal data. However, we may share it with:

  • Service Providers: Including hosting platforms, analytics tools, Stripe for payment processing, and infrastructure services.
  • Selected External Partners: We may share anonymised or aggregated usage data with trusted external partners, including companies, collaborators, and research organisations, for purposes such as improving our services, developing joint content or tools, conducting community analytics, or benchmarking user trends. Where such collaboration includes joint commercial activity, we ensure that no identifiable personal data is shared and all processing remains in accordance with applicable data protection laws.
  • Legal and Regulatory Authorities: When required to comply with legal processes or to enforce our rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfil our service obligations and comply with legal requirements. Our retention periods are as follows:

  • Account Data: Retained as long as your account remains active or until deletion is requested.
  • Usage & Interaction Data: Retained for up to 24 months for analysis and insight generation.
  • Behavioural and Technical Data: Retained for up to 24 months.
  • Billing Metadata: Retained in line with accounting and tax obligations via Stripe.

Users may request data deletion at any time by contacting info@solioanalytics.com.

7. Your Rights (GDPR, UK GDPR, & CPRA)

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you. Under the UK Data (Use and Access) Act, we reserve the right to temporarily pause the statutory response period for an access request if we reasonably require clarification from you to identify the specific information requested.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data from our systems.
  • Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Opt-Out: Opt out of targeted marketing, analytics tracking, or the processing of data for behavioural analysis.

Formal Complaints Procedure

If you wish to make a formal complaint regarding how we handle your personal data, please contact us at info@solioanalytics.com. We will formally acknowledge receipt of your complaint within 10 business days and provide a comprehensive response or resolution within 30 calendar days.

You also have the right to lodge a complaint with a supervisory authority. Our lead supervisory authority is the Norwegian Data Protection Authority (Datatilsynet). If you reside in the United Kingdom, you may lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of your privacy rights, please contact us at info@solioanalytics.com.

8. Data Security

We implement industry standard security measures to protect personal data. While we take all reasonable measures to protect data, no online service is completely secure, and users are responsible for safeguarding their own account credentials and using strong, unique passwords.

9. Third-Party Services & International Transfers

Payments are securely processed through Stripe. Solio Analytics AS does not store your credit card details. Stripe may collect and store billing and transaction information in accordance with its own Privacy Policy.

We may also use third-party tools for analytics, hosting, or security purposes. Where these services are based outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate transfer mechanisms and safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission and the UK International Data Transfer Addendum.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions or wish to contact us regarding this Privacy Policy, please reach out to us at: